These Terms and Conditions (“Terms”) apply to the use of the Kiaora Baby website (“Website”) owned by Kiaora Baby NZ Limited trading as Kiaora Baby and referred to as “Kiaora Baby”, “we”, “us” and “our".

By accessing and using this Website you acknowledge that you have read, understood, and agree to accept these Terms and our Privacy Policy. Kiaora Baby reserves the right to change these Terms at any time, without notice by posting changes on the Website. Unless stated otherwise, any change will take effect immediately. You will be bound by any such modification or revisions from the time they are made. To make a purchase from our online shop you must be 18 years of age or older. If you are purchasing on behalf of another entity such as a company you warrant that you have the authorization to agree to these terms and conditions on behalf of that entity.

These Terms were last updated on 22 October 2021.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavor to notify the non-availability on our online shop.

Returns Policy

We provide quality brands and products to suit your lifestyle that are built to last. We want you to shop with confidence and ensure you’re fully satisfied with your purchase. If for any reason you have concerns please contact us by calling 021 1736407 or emailing and we’ll be happy to help resolve the problem.

Faulty Returns

Whenever goods are faulty, damaged or in failure of guarantee we will repair, replace or refund as appropriate. For all faulty returns we require a valid proof of purchase to assess and process the return request. You can return a faulty item by emailing You need to advise us in writing within 7 days of receiving the item(s) and attach photos taken of the items received, and your order reference number. We will meet our obligations under the Consumer Guarantees Act to arrange the replacement of your item after it has been returned (at your shipping cost).

1. Where there is no breach by Kia Ora Baby of these Terms or of any warranty conferred by law in respect of the Product then at the sole discretion of Kia Ora Baby the Purchaser may return the Product within thirty (30) days of receipt of the Product providing the Product and all the following are returned to Kia Ora Baby in “as new condition”;

All packaging material and brochures.

All instruction manuals, videos or any other material supplied with the Product.

All tools and accessories.

Kia Ora Baby may (in its discretion) accept the Product for credit for the purchase price of the returned Product plus any freight which shall be tendered by the Purchaser to Kia Ora Baby on return of the Product.

2. Where there has been a breach by Kia Ora Baby of any warranty conferred by law in respect of the Product Kia Ora Baby will (if requested to do so by the Purchaser) and subject to Kia Ora Baby regarding the request appropriate, accept the return of the Product upon mutually agreeable terms and under this condition, Kia Ora Baby’s liability to the Purchaser is limited at Kia Ora Baby’s discretion to either:

replacing the Product with equivalent goods; or

paying or crediting the Purchaser the cost of acquiring equivalent goods.

3. Usually when you buy a product or service, the sale is final unless the item breaches a guarantee under the Consumer Guarantees Act. The retailer doesn’t have to give you a refund or exchange if:

  • you change your mind
  • your circumstances change
  • you find cheaper products elsewhere.

4. Unfortunately, due to safety and hygiene reasons, we are unable to accept ‘change of mind’ returns on car seats, potties, bottles, teats, toilet trainers, nappies and breast pumps and breast accessories.

5. Refunds for returns shall be repaid in the same method by which the transaction was paid from.

Seller’s liability

In the event of any breach of this contract by Kia Ora Baby the remedies of the Purchaser shall be limited to damages which shall not exceed the Price of the Product.

Kia Ora Baby shall be under no liability whatever to the Purchaser for any indirect loss and/or expense (including loss of profit) suffered by the Purchaser arising out of a breach by Kia Ora Baby of this Agreement.

All warranties and conditions whether implied by statute or otherwise are excluded from this Agreement provided that nothing in this contract shall restrict or exclude liability for death or personal injury caused by the gross negligence of Kia Ora Baby (provided there is full proof of gross negligence on behalf of Kia Ora Baby) or affect the statutory rights of a Purchaser dealing as a consumer.

The Purchaser hereby disclaims any right to rescind, or cancel the contract or to sue for damages or to claim restitution arising out of any misrepresentation made by any servant or agent of Kia Ora Baby and the Purchaser acknowledges that they buy the Product relying solely upon their own skill and judgement and that Kia Ora Baby shall not be bound by nor responsible for any term, condition or representation.

Payment methods

Poli pay

Debit/Credit card

For Afterpay terms and conditions visit

For Laybuy terms and conditions visit